Sit back, relax, and relieve your stress with our laundry pick up and delivery service
Introducing our convenient and hassle-free laundry service with pick-up and delivery. We understand that laundry can be time-consuming and often a chore that people prefer to avoid. That’s why we’ve designed a service to take the burden off your shoulders and provide you with fresh, clean laundry without the hassle.
Schedule Laundry
Conveniently schedule pick-up and delivery for your laundry, saving you time and effort. Enjoy fresh, clean clothes delivered to your doorstep hassle-free.
Laundry Pick Up
Easily schedule pick-up times for your laundry, ensuring convenience and saving you valuable time. Enjoy the ease of having your clothes collected and delivered to your doorstep hassle-free.
Laundry Delivery
Experience the convenience of scheduled delivery for your freshly cleaned laundry. Sit back and relax as we bring your clothes right to your doorstep, ensuring a hassle-free and timely service.
25% off first order Code: FIRSTORDER
Enter your laundry weight for an exact price
FAQ’s
We have a business that offers towels to our guests, can we send just towels in?
Yes! We launder towels for both residential and commercial pickups.
Can I send in my shoes to be washed?
Any machine washable shoes may be sent in.
Do you launder coats?
Yes, any machine washable coats may be sent in with your regular laundry.
Do you treat stains?
Certainly, we do offer stain removal services. Please segregate all stained clothing and place them in the designated “Special Attention” bag. Kindly inform us of the stained items by leaving a note in the bag or updating your laundry profile, and we will endeavor to remove the stains to the best of our ability. However, please note that although we have a good track record of stain removal, we cannot guarantee that all stains will be completely eliminated. For optimal results, we recommend pre-treating the stains before placing the garment in the bag.
Do you launder items that are soiled?
Lux Laundry reserves the right to refuse service of items soiled with bodily fluids, chemicals, or garbage. If we are unable to launder, items will be returned unwashed. In the event that we can launder, laundry is subject to a sanitation fee.
Does Lux Laundry wash, dry, and fold bedding?
Yes, we do!
What happens if you lose/damage some garments?
We strive to provide high-quality care and we work hard to keep up with those standards. If we lose or damage an article, please notify customer service within 24 hours of the laundry being returned to you.
Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it is dropped off at your home.
Will my clothes be washed or dried with other customer’s clothes?
No. We wash and dry our customers’ laundry individually in separate machines!
Can I add special instructions for my laundry?
Yes!
What steps do you take to accommodate customers with allergies?
Kindly note that if you have a hypersensitivity to scents from laundry products, we may not be able to guarantee that your order will be returned in accordance with your needs. However, we will make every effort to adhere to your specified preferences for your laundry. If you have any concerns or queries regarding this matter, please do not hesitate to contact us before scheduling a pickup.
What detergents, softeners, dryer sheets and bleaches does Lux Laundry offer?
- Detergents: Tide, Gain, Cheer, All Free & Clear, Seventh Generation
- Softeners: Downy, White Vinegar
- Dryer Sheets: Bounce
- Bleaches: Clorox, Oxi-Clean
Can I choose if my items are folded or hung?
Absolutely! When customizing your preferences, you can select this option for both shirts and pants. Additionally, you have the flexibility to modify or update these preferences at any time via your account.
However, please be aware that we are currently facing supply shortages of metal hangers due to national constraints. As a result, some facilities may levy a fee of up to $1 per hanger used.
We encourage you to send in your own hangers, which should be labeled with your name for ease of identification, or return any wire hangers to be recycled.
Can I choose my dryer temperature?
Yes! You can select low, medium or high when you set up your preferences. These can also be changed and updated anytime in your account.
Who is doing my laundry?
We employ W2 professional staff who complete your laundry in our professional facilities. Laundry is not done by gig workers in their private residences.
Do you offer pickups on weekends?
For your convenience, some of our facilities offer services on weekends.
Are you closed on Federal Holidays?
New Year’s Day – January 1
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – First Monday in September
Thanksgiving Day – Fourth Thursday in November
Christmas Day – December 25
I received a bag of laundry that is not mine, what do I do?
If you have received items that are not yours, please text, or call the Lux Laundry Customer Service team at 484-523-8906. We thank you in advance!
Where is laundry left for pickup/drop-off?
It is advised that you choose a pickup and drop-off location that is sheltered from weather conditions, if feasible. Majority of our customers prefer having their laundry left at a front or back porch, garage or handed over to their building manager. It is important that you specify the exact pickup and drop-off location in your account’s instructions.
How do I schedule my next laundry pickup?
Simply click on schedule tab and fill out the form
What do I put my laundry in?
For your first pick up, any type of plastic or fabric bag will do! Please do not use hampers or boxes.
Is there a limit to how much I can send in to be washed?
No! You can send all your laundry in at one time. Please note orders over 75 pounds make take an additional day to process.
I forgot to leave my laundry out on my scheduled pickup day. What should I do?
Lux Laundry has incorporated email pickup tool in its software to help you remember your laundry pickup day. However, if you do forget to leave your laundry out, we will charge a missed pickup fee ($35) to cover the cost of a driver going to your home or business.
To Avoid Missed Pickup Fees: Please cancel the pickup on your account by 4 am ET the day of your scheduled pickup. Any cancellations after 4am ET are subject to Missed Pickup fees.
